The AI Trap: Outsourcing's Next Casualty? The Philippines' outsourcing industry has long been a success story, employing millions and generating billions in revenue.
However, beneath its surface lies a ticking time bomb: the rapid adoption of artificial intelligence (AI).
As Lisa, a former content writer turned redundant, notes, "I feel like I dug my own grave" by embracing AI as a means to augment her skills. The industry's vulnerability to AI is staggering.